Organizations everywhere are facing a giant challenge. The world of work is evolving faster than ever, but so many companies are stuck in the mindset of “this is how we’ve always done it.”
Businesses are weighed down by rigid processes, compliance-driven routines, and a status quo begging for change.
According to our Feedback from the Field report, 78% of workers are dissatisfied with something at work, with slow response to resolving issues or risks as the leading reason. This dissatisfaction comes with a hefty price tag, costing the US economy an estimated USD $196 billion each year.
Among all of this, we’ve noticed a new type of leader emerging – the Improvement Specialist. They’re not keyboard warriors, managers, or consultants. Improvement Specialists are the passionate changemakers within your teams. They have natural skills that should be celebrated and given platforms to flex their potential.
What exactly is an Improvement Specialist?
An Improvement Specialist is a proactive team member who drives efficiency, solves problems, and inspires others to achieve sustainable progress.
In many businesses, Improvement Specialists are the spark that ignites progress. Here’s what sets them apart:
- Deep operational insight: Improvement Specialists understand their organization inside and out, from systems and tools to team dynamics and customer needs.
- Proactive problem-solvers: Improvement Specialists are relentless in turning challenges into actionable solutions. They take ownership, rally teams, and embed sustainable change. Technology-first mindsets are especially valuable in industries facing high complexity and rapid change. For example, embracing cloud-based tools can transform how teams collaborate, track compliance, and manage project workflows. There are specialised digital solutions designed specifically for construction companies to streamline complex operations and enable real-time updates across project sites.
- Natural leaders: Improvement Specialists don’t wait for a promotion to make a difference. They lead by example, motivate their co-workers to improve, and take ownership and action. They bring out the best in teams, turning ideas into group achievements.
- Technology-first: Improvement Specialists use technology to establish a flow of information that connects teams. They stay current on the latest tools and platforms and how they can be used to improve ways of working consistently.
