Step 1: Identify the Business Problem
The first step of an effective business case isn’t about technology.
It’s about identifying the problem that needs to be solved.
Technology is intended to solve a particular problem or set of problems. Understanding the challenge is the first step to finding the best solution ahead of any investment.
Unfortunately, what people end up doing is buying first, implementing later, and then discovering that they’ve got expensive, and oftentimes, very, very expensive failed technology installations.
