Session Replay is now available in Pendo. Session Replay gives product teams access to a new kind of user behavior data—visual data—in the form of video playbacks that illustrate how customers use and experience an application.
One data point that alarms product managers and application owners is that 80% of their product’s features go unused. That’s why having the visual evidence to support what you’ve discovered via product analytics has never been more important. Seeing is still believing.
For product teams that want to really understand their users and drive change, you’ll need more than quantitative and qualitative data—you need to see what users are actually doing in your app. That visual data is the context, the missing link, between your quantitative and qualitative understanding of user behavior. In other words, it’s the difference between building features that go unused and building product experiences that keep customers coming back for more.
So, what if you could add that visual evidence to support what you’ve discovered via product analytics? What if you could do both from one platform? The addition of Session Replay to Pendo provides exactly that. It’s this combination of usage insights paired with specific reproductions of a user’s in-app experience that product teams need to make the best decisions possible—while convincing everyone else that they’re right, too.
With Session Replay, the unified Pendo platform becomes even more powerful as your single source of truth for user behavior intelligence. With the visual data to reinforce your quantitative and qualitative understanding of your users, it’s easy to determine, with confidence, the best direction for improving your user experience and ensuring the features you build get used.
Easy access within Pendo
With Session Replay built natively into the unified Pendo platform, you can go from data point to replay in a single click. View the behavior behind the data across In-app Guides, Product Analytics, and heatmaps—with more integrations to come.
