I can’t imagine a CIO presenting to their board of directors a 2024 digital transformation roadmap that doesn’t have AI on the list of priorities. Yes, there’s plenty of hype and generative AI (GenAI) squirrel chasing, but I have curated some very real, tangible business impacts.
Take Salesforce, which has significant AI capabilities but chose to partner to achieve a +90% self-service customer success rate, using AI search in nine different use cases. Another example is how Dell deployed AI search to their workforce and saw employee satisfaction scores (ESAT) climb from 23% to over 60% in a single quarter.
